Statewide 4×4 issues tax invoices for all items purchased in compliance with the laws of Australia. Tax invoices will be sent to your provided email address once checkout and payment has been completed. A copy will also be sent with your item when it is dispatched.

We ship most of our items through Australia Post. For heavier items over 25-30kgs we generally use TNT Express. The majority of our delivery methods will have a tracking service available. You will be notified of your tracking number when your item is dispatched.

Statewide 4×4 and its carriers are unable to provide an exact estimate of delivery times. If you are unsure if you will be available at the delivery address during delivery hours we recommend shipping to a work address or other address where someone will be present during delivery hours. Deliveries must be signed for. Anyone at the nominated delivery address who receives and signs for the consignment shall be presumed by Statewide 4×4 to be authorized to receive the item.

If no one is at the delivery address to receive the item, the courier will leave a notification and you may be liable for a re-delivery fee. When delivered by Australia Post you will usually need to collect your delivery from the nearest Post Office.

 

All of our consignments are sent with tracking numbers. You will be advised of your consignment tracking number after your item has been dispatched. You will be able to track your item online via www.tnt.com.au or www.auspost.com.au/track/

You will be able to view details of your consignment along with estimated delivery dates. We cannot advise or specify an exact delivery time as this is not part of our contract agreements.

Sometimes due to circumstances beyond our control and or despite our best efforts, items are not delivered as intended for a number of reasons, including:

Nobody Home: Where our courier is unable to obtain a signature the item will be returned to the carriers local depot or Post Office. You are able to contact the depot via the details provided on the calling card to arrange re-delivery or call into your local post office with your tracking number and I.D. Any re-delivery costs are the responsibility of the customer.

Returns: After unsuccessful attempts to deliver a consignment, the courier or post office may return the item to us. We will then contact you for further instruction. The consignment will only be re-dispatched upon payment for the second shipping charge / re-delivery fees. In the event that the re-delivery charges remain unpaid for more than 30 days your order will be deemed abandoned and may be offered for re-sale or otherwise disposed of with out further notice. In this event you release Statewide 4×4 from any liability whatsoever in respect of your purchase.

In the unlikely event that we are out of stock of an ordered item we will contact you as soon as were are aware of the issue. Statewide 4×4 reserves the right to supply ordered products to the earliest paying customer. All subsequent payments will be refunded in full within 3 working days or placed on back order with the purchasers consent where stock can be obtained at a later date. Although Statewide 4×4 will do its best to source these items, we can give no guarantee of future availability of any item and our liability is limited to a full refund of the purchase price of that item and any associated shipping costs.

Please choose carefully as Statewide 4×4 does not accept return of goods where you have simply changed your mind. You can return for a refund or exchange a purchase only when:

1. As per certain circumstances under warranty
2. Goods are supplied incorrectly*
3. Goods vary from their advertised description*

 

Statewide 4×4 must be notified within 2 days or receipt of goods that that are incorrectly supplied or not as described. The goods are to be returned unused and in their original packaging. Please provide a copy of your receipt as proof of purchase. We will pay for return shipping however in some cases you may be required to return the item to a couriers depot as pick up from certain addresses will not be possible.

We advise returning goods to us or the repair agent via registered mail / courier with tracking to ensure their safety and arrival. We do not take responsibility for goods lost or damaged in transit.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

Some factors and circumstances will not be covered by warranty, always refer first  to the product manufacturer for further details. Further to that, warranty does not cover for:

1. Accidental damage or breakage
2. Abuse, neglect or misuse of product
3. As a result of normal wear & tear
4. Improper installation
5. Careless handling
6. Tampering or modification
7. Any major of minor disassembly or tampering
8. Rust or oil leaks
9. Submersions or water damage
10. Products used in applications for which they were not intended.

All damaged goods due to the above reasons will be also invalid for return and exchange. The sole responsibility of Statewide 4×4 shall be the repair or replacement of any defective items covered under the manufacturers warranty excluding damage or breakage caused by reasons as stated above or as stated by the manufacturer under warranty exclusions.

If an items is sent to us for warranty and deemed not to be covered under warranty terms we will only return the item to the original purchaser once the correct shipping charges have been paid. In the event that such charges remain unpaid for more than 30 days, the goods will be deemed abandoned and may be disposed of at our discretion without any liability to compensate or reimburse the original purchaser.

All orders on this website must be pre-paid before fulfilment, no COD payments are accepted. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.